How is technical communications evolving?

In the few short years I’ve been in the biz, I’ve seen a drastic push for online help in replacing traditional text outputs. The bible-length manuals we used to print were often seen as an afterthought for products. While each doc set has a particular purpose and audience, companies are now looking to social collaboration to drive customer satisfaction. Wikis with embedded social help features offer real-time customer feedback about a product, crucial from a developer’s standpoint and marketing teams post launch.

Microsoft SharePoint: ‘Yammer’ is a social media tool fostering collaboration, knowledge and efficiency. There are endless possibilities with  apps and open APIs to be explored. Naturally Yammer is paired with Microsoft products; which means, a Microsoft Dynamics integration supersedes Salesforce CRM.

Mindtouch: ‘A social help system that includes a knowledge base, help center, ticketing integration and a help button.’ Enough said.

Atlassian Confluence Wiki: A robust system designed with JIRA users in mind. Some key features are: Embed Google docs, Scroll Version, and team calendars. Want a slimmer version, perhaps on a diet? Try Confluence Blueprints.

MadCap Flare: ‘Pulse’ is a social collaboration platform in conjunction with the Help Authoring Tool. While pricey, MadCap serves the purpose in finding one software to do five, ten, fifty, one hundred tasks in one.

Want to read more about wikis?: Follow the discussion on LinkedIn.

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